Product Manager - Insurance at Scripbox

Posted 14 weeks ago

Scripbox is India’s largest and best-established digital wealth management service that helps its customers create wealth for their long-and-short-term goals.

Founded in 2012, Scripbox is a pioneer in the digital financial services category and is recognised for creating simple and elegant user experiences in a complex domain. We do this by simplifying complex investing concepts and automating best practices, so our customers can grow their wealth without worry. We achieve this by combining cutting-edge technology, data-driven algorithms, awesome UX and friendly customer support. 

Our task is ambitious and we like to work hard as well as smart. We want to build a team that relishes challenges and contributes to a new way of thinking and investing in India. We are also invested in the growth of our colleagues and providing a supportive and thriving working environment for everyone. We have been recognised by Great Place To Work® as one of India’s best companies to work for. 

We are looking for creators who can build products that our customers love. The challenge for you will involve understanding, and building for, an unforgiving consumer who invests a lot of trust into the product YOU will build. Your product will be used by thousands.

Scripbox is making a difference in the world of personal finance and investing and we would like you to be part of the team that makes it happen.

Job Description

Insurance @ Scripbox - Bangalore

The person in this role will improve and scale our digital insurance product offering and grow the vertical. . Our focus is to ensure our customers have adequate health and term insurance, so that a medical or life event never derails their finances . 

As a product manager, you will be responsible to:

  • Make insurance pre purchase, purchase and post purchase a joy
    •  If a customer wants to buy a health policy, you should be able to build product experiences that help customers understand the policy, choose the ideal cover and pick the policy that works the best for them. 
    • If they want to buy a term policy, the product should be able to look at the customer’s wealth, evaluate the term cover needed and help him buy the policy easily 
    • Ensure compliance in every product rollout
    • Train the customer support teams so that your product and customer support speak the same language
    • Build product experiences to help customers answers queries about their policy on the app itself ( eg -  does this insurance cover cashless day care treatments , what is my policy paying term for life insurance )
    • Build seamless renewals experience
  • Work with insurers and other service providers to ensure there are no operational or claim issues
  • Capture customer feedback from those who’ve purchased and those who haven’t
  • Experiment with ways to drive customer growth and increase adoption (such as product changes, onboarding programs, insurance related content)
  • Measure the effectiveness of customer/ product initiatives using tools like Amplitude and Google Analytics
  • Work collaboratively with analysts, customer operations and engineers to execute initiatives.

The product manager role is pivotal - it is an opportunity to shape the future of customer growth and success at Scripbox.

Requirements:

  1. Past experience in building / scaling digital insurance products is a big plus
  2. 3 - 7 years in product management
  3. Experience using data to drive decision-making. A good handle on tools like  Amplitude/ Mo engage/ Web engage/ Google Analytics will be great
  4. Excellent customer experience and communication skills

We Value:

Entrepreneurial spirit. Everywhere you go, you can’t help but mobilise people, build things, solve problems, roll up your sleeves, go above and beyond, raise the bar. You are an insatiable doer and driver

Strong execution and organisation. You will be working with engineers, designers and product leads. To be successful in this role, you should be comfortable executing with little oversight and be able to adapt to problems quickly

Strategic mindset - you’re comfortable thinking a few steps ahead of where the team is at now

What you’ll get:

Very competitive salary with performance bonus.

Active promotion of your professional career by offering learning allowances and courses,  participation  in industry events.

Opportunity to grow into the next stage of your product management career

Job Summary

Bangalore Location
3 - 7 years Experience

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